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Guide
The ROI of Package Lockers
A simple way to estimate the return on a locker system by looking at staff time, lost items and space, using your own figures.
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📈 1. Where the savings come from
Lockers move routine hand-offs from people to software. The savings show up in staff hours, fewer lost or disputed items and better use of floor space.
- Less time handing items over at a desk
- Fewer lost, misplaced or disputed parcels
- Smaller storage rooms and reception areas
- Lower cost per transaction at high volume
📈 2. Calculate staff time
Estimate how many minutes a person spends on each hand-off, multiply by the number of hand-offs per day and by the hourly cost of that role. That is the daily cost lockers can reduce.
📈 3. Count what goes missing
Add up the cost of items that are lost, damaged or claimed in error, plus the time spent investigating them. A locker log removes most of these disputes.
📈 4. Value the space
A mailroom or storage counter takes room that could serve another purpose. Compare the area a locker bank needs with the area it replaces.
📈 5. Include running costs
Count the cost of the locker system, software subscription, maintenance and power. Compare the annual total with the savings above to find your payback period.
📈 6. Review after launch
Track pickups, uncollected items and fault calls for the first three months. Use the dashboard reports to adjust compartment mix and notification timing.